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Tough Conversations Early Years | Canberra

NQF ONE-DAY PROFESSIONAL DEVELOPMENT – Registered with NESA (formally BOSTES)
Managing emotional encounters with staff or parents

Centre directors have a complicated and busy role where they are required to oversee many moving parts of a childcare centre. Having a confronting and often emotional encounter with staff and parents is a necessary part of the job and can be very stressful. Parentshop has created an engaging and challenging course that breaks down the structure of a tough conversation and gives you a simple strategy to prepare before the conversation takes place. We have trained hundreds of centre directors to take back control in a conversation and achieve a positive outcome for all concerned.

Expected learning outcomes:

• Improved knowledge of how to negotiate a solution to a problem using a scripted mediation process.
• Greater ability to remain neutral when someone becomes frustrated or upset and to manage their emotional distress.
• Key ideas to progress the conversation towards a pre-planned outcome.
• Practical demonstrations of how early years educators can manage difficult behaviour in others. Learn what to do and say to achieve better outcomes.
• Readings and literature for follow-up research.

What’s included:

• Training in how to conduct difficult conversations using a script to achieve accountability
• A training manual containing course notes
• A certificate of completion
• Lunch and refreshments
• A terrific opportunity to spend time with other leadership teams
Cost:

Documents:
TCEYE_Registration_Form_2018.pdf
TCEYE_Dates_2018.pdf
TCEYE Testimonials 2018.pdf

Location: Canberra Southern Cross Club Woden, 92-96 Corinna Street
Suburb: Phillip
Postcode: 2606
District: Other States

Map / Location

Event Leader/Facilitator
Michael Hawton MAPS
Practitioner in
Psychologist
Phone
02 6680 8910
On
8:30 AM - 4:30 PM
Wednesday, 29 August 2018
Languages
English
Specifally For
Practitioners
Keywords
Behaviour Development Professional Development Conflict Stress Positive
Funded by
Self-Funded
Views
2